FAQ
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Can I order online and pick up in-store?
You can send us an email to place your order online, and contact us for pick-up. At the moment we do not have a physical store, so we are doing arranged pick-up. Thank you for your patience!
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Can I pay online?
At this point, we do not have the option to pay onlie. You pay upon pick-up.
Thank you for your patience!
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What payment options do you have?
Right now we only accept cash/checks.
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How do I order?
To order, please use our order form. Enter in your name, e-mail, and phone number. Then in the message box put in the product order number of the items that you want. There is a order form under each product. You can use any of them. When we receive your order, we will send you a confirmation e-mail confirming what you ordered. Then we arrange pick-up. Payment is due upon pick-up. Thank you for your patience and cooperation!
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Do you offer same-day pick-up?
Yes
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How do I change an order?
It's simple! Just email us at arcticpenguin907@protonmail.com with your request and we will do our best to help!
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How do I subscribe & save?
Intrested in subscribing and saving? Here's how:
- send us an email telling us which product you want to subscribe to (make sure to put the order number for the product :)
- In your e-mail include how often you want to get the product. our options are
- every 2 weeks
- every month
- every 6 weeks
- every 2 months
- every 3 months
- every 4 months
3. once you have set up your subscription, we will send you an email every time your order is ready. Plus you get 20% of your first order and 10% of all following orders!
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What brands do you carry?
We carry
- V-dog
- Gather
- Portland Pet Food